Privacy Policy 981kiss

1. Introduction

This Privacy Policy is issued by 981kiss ("we", "our platform") and applies to all users who register an account, use our services or visit our website at 981kiss.one. By using our platform, you agree to the collection and use of information as described in this policy.

We respect your privacy and are committed to ensuring that every piece of personal information you provide is handled in a responsible, secure and transparent manner. This policy describes the types of data we collect, why it is collected, how it is stored and your rights as a user of the 981kiss platform.

2. Information We Collect

981kiss collects several categories of information depending on how you interact with our platform:

• Account Registration Information: Username, password (in encrypted form), email address, mobile phone number and date of birth for age verification.
• Identity Information: For the account verification process and compliance with relevant requirements, we may require a copy of your MyKad or valid identification document.
• Financial Information: Details related to the deposit and withdrawal methods you use, including e-wallet information (Touch 'n Go eWallet, ShopeePay), DuitNow account, online banking via FPX, and crypto wallet addresses (USDT, BTC, ETH). We do not store debit or credit card numbers directly in our system.
• Game Activity Data: Betting records, transaction history, account settings and platform usage patterns.
• Technical Data: IP address, web browser type, operating system, access times and pages visited for security and service improvement purposes.
• Communications: Any messages you send to our customer support team via live chat or email.

3. Purpose of Using Personal Information

The information we collect is used for the following purposes:

• Processing account registration and verifying user identity to ensure only individuals aged 21 and above use our platform.
• Processing deposits and withdrawals securely and in a timely manner.
• Providing responsive 24/7 customer support in Malay and English.
• Sending important account-related notifications such as transaction confirmations, password changes and bonus information.
• Monitoring suspicious activity and protecting your account from unauthorised access.
• Complying with legal and licensing requirements applicable to the operation of the 981kiss platform.
• Improving platform performance, identifying technical issues and developing better new features.
• Providing relevant campaigns and bonus information to users who have given consent to receive marketing communications.

4. Basis for Data Processing

981kiss processes your personal information on several lawful bases, depending on the context of use:

• Performance of Contract: Data processing required to provide platform services to you, including account management and financial transactions.
• Legitimate Interests: Processing for security purposes, fraud prevention and service quality improvement that does not infringe your fundamental rights.
• Consent: For marketing communications and optional cookie use, we rely on your explicit consent, which can be withdrawn at any time.
• Legal Obligation: Processing required to comply with applicable legal requirements, including requirements related to international licensing.

5. Sharing Information with Third Parties

981kiss does not sell or rent your personal information to any outside party. However, we may share certain information in the following limited situations:

• Payment Service Providers: Transaction information that needs to be shared with payment processors (Touch 'n Go, DuitNow, FPX, ShopeePay and crypto platforms) for the purpose of processing your deposits and withdrawals.
• Game Providers: Minimum technical data required by licensed game providers to ensure game functions run correctly.
• Analytics Services: Aggregated and anonymised data for the purpose of website traffic analysis and platform performance.
• Authorities: Information that must be disclosed to relevant authorities when there is a valid legal requirement or court order.
• Fraud Prevention: Information that needs to be shared with third-party security service providers for the purpose of detecting and preventing fraudulent activity.

All third parties we work with are bound by confidentiality agreements and are not permitted to use your data for any other purpose.

6. Data Security Measures

We implement multiple layers of security to protect your personal information:

• 256-bit SSL encryption for all data communications between your browser and our servers.
• Passwords are stored in hashed form and cannot be read even by our internal staff.
• 24/7 security monitoring system to detect suspicious activity on accounts.
• Strict internal access controls — only authorised staff may access user data for specific operational purposes.
• Regular security audits by independent parties to assess and improve our data protection systems.
• Incident response procedures in place in the event of any security breach.

7. Data Retention Period

981kiss retains your personal information for as long as your account is active or as long as necessary to fulfil the processing purposes stated in this policy. Once an account is closed or upon a data deletion request, we will delete or anonymise your data within a reasonable period, except in the following circumstances:

• Data that must be retained to comply with legal obligations or licensing requirements.
• Financial transaction records that may need to be kept for a specified period for audit and regulatory compliance purposes.
• Data related to disputes or legal claims that are still in progress.

Once the retention period ends, data will be securely deleted or permanently anonymised.

8. Use of Cookies and Related Technologies

981kiss uses cookies and similar tracking technologies to improve your experience on our platform. There are several types of cookies we use:

• Essential Cookies: Required for basic website functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with our platform through collected statistical data.
• Functional Cookies: Store your personal preferences such as language and display settings for ease of use.
• Marketing Cookies: Used to deliver relevant promotions based on your interests. These cookies are only active when you give your consent.

You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect the functionality of certain parts of our platform.